surga77 Privacy Policy
This page describes what we collect when you use surga77 and how we keep that data protected. We at surga77 take privacy seriously. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, or transfer from mobile banking, local payment, online payment, or e-wallet, we collect only the information necessary to process your request and verify your identity. We do not sell your personal data to third parties, and we use industry-standard encryption to protect your account.
Our privacy practices are designed around transparency and user control. You have the right to access, correct, or delete your data subject to legal obligations we must meet. This policy covers all data we collect across surga77—whether you are checking Liga 1 scores, placing a sportsbook decision, playing live-dealer blackjack, or accessing our esports markets.
If you have questions about how we handle your information, or if you wish to exercise your rights under data-protection law, contact our support team via live chat, email, or in-app help. We respond to data requests within 30 days.
What We Collect on surga77
We collect account information: your email address, password, name, date of birth, phone number, and postal address. During Know-Your-Customer verification, we request government-issued photo identification (passport, ID card, or driver's license) and proof of address (utility bill or bank statement). We store digital copies of these documents on our secure servers.
We also collect transaction data: deposit method, amount, timestamp, and withdrawal destination. When you make a sportsbook decision on a Champions League match, place a live-dealer roulette bet, or spin a slot game, we record the transaction amount, outcome, and timestamp. These records are tied to your account and retained for at least 12 months for dispute resolution and regulatory compliance.
We collect technical data: your device type, operating system, IP address, browser type, and pages visited. This helps us understand how surga77 is used, debug technical issues, and detect fraud. We use cookies and similar tracking technologies to maintain your login session and remember your preferences.
Data retention and legal basis
We retain personal data only as long as necessary to provide surga77's services, comply with law, or resolve disputes. Account data is retained for at least 7 years after closure for regulatory and tax purposes.
How we use your data
We use your data to process deposits and withdrawals, verify your identity, prevent fraud, and provide customer support. When you contact surga77 with a question about account verification or a withdrawal delay, our support team accesses your transaction history and personal details to resolve your request quickly.
We also use aggregated, anonymised data to improve our platform. For example, we may analyse which payment methods are most popular in JakartaSurabaya, Bandung, or Medan, or which sportsbook markets (Liga 1, Piala Indonesia, Champions League, or MotoGP) see highest engagement during peak periods. This helps us allocate resources and fix bugs.
We do not use your data to create marketing profiles or sell to third parties. We do not share your email address with gambling-related advertisers or brokers.
Third-party processors and data location
We work with payment processors to handle DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions. We also partner with banks for mobile banking, local payment, online payment, and e-wallet transfers. These processors see only the information necessary to complete the transaction—typically your name, account number (or wallet ID), and transaction amount. They are bound by data-protection contracts and may not use your data for their own marketing.
Our servers are located outside Indonesia. Data may be processed in the European Union, United States, or Singapore depending on the system. International transfer of your data is permitted under our terms and is necessary to operate surga77. We ensure transfers comply with applicable data-protection law.
- Cookies
- We use session cookies to keep you logged in and functional cookies to remember your preferences. Analytics cookies help us understand how surga77 is used but do not identify you personally.
- Account security
- We encrypt passwords using industry-standard algorithms. We do not store your password in plaintext. Login attempts are logged and monitored for suspicious activity.
- Your rights
- You may request access to your data, correct inaccurate information, or request deletion (where legally permitted). Submit requests via email or live chat.
Your Privacy Rights on surga77
You have the right to access all personal data we hold about you. Request your data via surga77 support, and we will provide a copy within 30 days. You also have the right to correct inaccurate data—for example, if your name is misspelled in our system, contact us and we will fix it immediately.
You may request deletion of your account and associated personal data. Upon closure, we delete most data within 30 days. However, we retain transaction records for at least 7 years for regulatory and tax compliance. Data required for legal obligations (such as money-laundering prevention or dispute resolution) is retained even after account closure.
If you believe we have mishandled your data or violated your privacy, you may lodge a complaint with your regional data-protection authority. We cooperate with regulatory investigations and respond to official inquiries within required timelines.
We update this privacy policy periodically. Material changes are communicated via email or in-app notification at least 14 days before taking effect. Continued use of surga77 after the update constitutes acceptance. Our commitment to protecting your data does not change; we notify you of updates to ensure transparency.